Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back. Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back. In either case, simply return the item for exchange, refund, repair, or credit.
If you have any questions about our guarantee, please, email us at roam, ask at the Member Service Desk of any location, or call us at 1-855-387-ROAM.
Returns and Exchanges
Roam, Inc unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace defective items or issue a refund for any defective item you wish to return.
If you’re not satisfied with the fit, quality, color, or size of an item, don’t hesitate to return it and choose any item in another size or color. We will gladly exchange any item that you’re not completely happy with.
Items must be returned within 45 days of purchase. Items that have been laundered or altered in any way cannot be accepted for exchange or return.
To Make a Return or Exchange
If you wish to return or exchange an item for any reason besides defect (see limitations above), you will be responsible for return shipping charges. We will ship your replacement item(s) at no additional shipping charge.
All you need to do is complete the return form included with your order, remembering to indicate the style, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope. We recommend using a carrier that provides tracking, as Roam, Inc is not responsible for any lost shipments.
If Your Order is Defective
If your order either contains the wrong item(s) or defective items, we’ll not only pay the return shipping charges but also send you your indicated replacement(s) with free shipping as well.
Contact customer service anytime, or call our customer service department at 1-906-451-4100 Monday – Friday, 8am-6pm ET. An agent will process your request and assist you with return shipping. Complete the return form included with your order, remembering to indicate styles, color and size of your desired replacement item(s). Ship the item(s) back in any box or envelope.
Send it here:
Consumer Returns Dept.
E10204 St Hwy M-28
Wetmore, MI 49895
Returning by mail
- Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. ?Please Note: We cannot accept CODs or courier deliveries.
- Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package. ??
Please Note: Do not return items by UPS or other carriers, as duty and / or brokerage fees will be charged, and your return will be refused by roam.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please note: Our Processing Center cannot accept returns in person.